All Stilwell & Singleton clients are sent a questionnaire as their matter progresses to get some feedback on how we're doing and whether there's anything we could be doing better.
We prefer to keep feedback anonymous which is why we have feedback boxes in the reception areas of each office for clients to return their questionnaires.
Every now and then a client will contact us directly with their feedback. Because we're proud of what we do, here's a selection of some recent feedback.
Here's a selection of some recent feedback.
I really can't thank [Nicola & Charlotte] enough.
Thank you for everything you have done.
I will highly recommend your services and friendliness to colleagues in the future.
This is the beginning of my future.
Miss H, Gillingham
Thank you [Sara] for your kindness that day, I have felt SO much better since, and haven’t shed another tear. You helped me in more ways than I can say.
Mrs M, Dover
Mr B, Acrise
I’d highly recommend Sara as she knows her stuff and is straight talking and to the point. She will give you good advice and an initial consultation is well worth the money!
Mr O, Bershire
Selecting the right legal help for most people is a rare moment but when it happens you just hope it’s a Sara! The decision I made has for some people been a life changer and the impact Sara had made on our lives continues. We can’t thank you enough and at the end of the day both parties came out smiling! I would highly recommend Sara.
Mr S, Deal
Thank you so much - You are very kind and [I] hope to meet again in better circumstances.
Mrs R, Dover
I thank you for your professionalism and perseverance - being [ first-time buyers], it's been a steep learning curve but I have appreciated the clarity with which [Charlotte handled the process].
I chose to use Stilwell & Singleton having known Sam for a number of years and I'm proud to be able to recommend them to anybody I call a friend.
Mr & Mrs E, Manchester
Thank you very much for all your help in matters concerning the Estate [you dealt with].
We are grateful for your sincerity and kindness
Mrs F, Powys, Wales
[...]You were absolutely amazing in court today!
This means so much to me and the children [and] we can finally start to move on in the comfort of our own much-loved home. [...] You've made it possible for a newly single mum to start the beginnings of a good life with her children.
I am forever grateful.
NJ, River, Dover, Kent
I would like to thank you Patsy and your staff for all your time and guidance in my case. Both myself and my family cannot sing your praises enough and the tremendous help you have been to us. We are so very appreciative of this.
[...] this has given me the opportunity to thank you for what you did during my divorce. [...] I am extremely happy and you helped me to get through a very difficult time. [...] I have been wanting to thank you for a very long time.
["Loren is] quick to respond, consistently delivers an exceptional service and gets us the resolution we require every time."
E&D @ RFS, Dover
Thank you very much Charlotte and Nicola, a great friendly service.
Mr B, Dover Kent
I can't thank you enough for all you've done - and I know at times it has been fraught.
Both sale and purchase have had their difficulties but you've stuck it out for me and I'm so grateful.
The house is fabulous!!
Mrs F, Dover Kent
Treated with kindness and consideration […] I always understood my options and what was going to happen.
Mr F, Folkestone
I am so very grateful to you, not only for the excellent and invaluable work you have been doing [...] but also for giving the sort of support that helped [me] to feel better in and about [myself] when there was so much pressure on [me]
Mrs B, Deal
[I] would like to thank you for your advice and professional guidance throughout this ghastly process. I can assure you that I would not hesitate in recommending you to any acquaintance who finds themselves in a similar position to me
Mr B, Dover
I would also like to thank you [Sara] for everything that you have done for me, without which, I would not have achieved the results which we now have.
Mrs. H, Canterbury
[...]Out of all of the various departments and firms that have been involved in this Byzantine adventure you and your team stand head and shoulders above the rest. I wish you and your team the very best in the future, and will fill the survey in and recommend you as a first-class professional outfit!
Mr R. Sandwich, Kent
Mrs R, Ramsgate